Robinhood scam text

How to tell

In order. The first one holds even when the rest of the message looks completely real, which is the situation most people are actually in.

1. The text contains a link.

   Robinhood’s own list of what its support will never do includes "Send you links within text messages", with no exception for a genuine security alert. This is the tell that holds for someone who does have an account and who did just get a real login notification, which is most of the people reading this.

2. The message gives you a number to call, or you found the number by searching.

   Robinhood has no public customer service line. Its own page says "Many phone support scams direct you to call a fake Robinhood customer service number" and that "We offer phone support through an in-app callback request", and it tells you not to use Robinhood phone numbers found through a browser. So a number in a text is not a worse route to Robinhood, it is a route to someone else. Search results are the same risk: scammers buy ads and rank pages for exactly this query.

3. Anyone asks for your password, your 2FA code or your recovery phrase.

   Robinhood states flatly that it "will never ask for your password, 2FA code, or secret recovery phrase", through any channel, so the question itself settles it regardless of how much the caller already seems to know about you. Knowing your name, your email or your recent trades proves nothing: that information leaks.

4. You are asked to install remote access or screen sharing software, or to move money through another app.

   Both appear on Robinhood’s list of things its support will never do, including asking you to "send money or crypto through Robinhood or other apps (CashApp, Venmo, etc.)". A real support agent has no reason to watch your screen, and no reason to need your money somewhere else.

What Robinhood actually does

Open the Robinhood app yourself and look at your own account. If you want to speak to someone, request a callback from inside the app, or type robinhood.com/contact into the address bar yourself. Never reach Robinhood through a link, a number in a message, or a search result.

Where to report it

Robinhood

Email reportphishing@robinhood.com, the address Robinhood names for this. Without clicking anything, attach a screenshot showing the message, the sender’s number and the date.

Your mobile carrier

Forward the message to 7726, which spells SPAM on a keypad. It is free on every major carrier.

The Federal Trade Commission

Report it at ReportFraud.ftc.gov, which is the FTC’s own reporting site.